Privacy Policy – bet936 Pakistan Betting Platform

1 Introduction

This Privacy Policy explains how bet936 ("we", "us", "our") collects, stores, processes and protects the personal data of players ("you", "your") who register and use the bet936 platform, including sports betting markets, casino games, slot titles, live casino products and all related services accessible via the bet936 website.

bet936 takes data privacy seriously. We handle your personal information with care and do not share it with third parties except in the specific circumstances described in this policy. By registering an account on bet936, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page, both of which form part of the overall agreement between you and bet936.

2 Data We Collect

bet936 collects only the personal data that is necessary to operate your account, process your transactions and provide a safe betting and gaming experience. The categories of data we collect are set out below.

3 How We Collect Your Data

bet936 collects your personal data through several channels during your time on the platform.

3.1 Directly From You

Most of the data bet936 holds is provided directly by you. This includes the information you enter during account registration, the payment details you submit when making a deposit or requesting a withdrawal, and any communications you send to our support team via chat or email.

3.2 Automatically During Platform Use

When you use the bet936 platform, certain technical and usage data is collected automatically. This includes your IP address, device identifiers, browser type and version, the pages you visit, and the length and frequency of your sessions. This data is collected using cookies and similar tracking technologies, which are described further in Section 10 of this policy.

3.3 From Third-Party Payment Providers

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or another supported payment method, those providers may share transaction confirmation data with bet936 for the purpose of crediting your account or processing your withdrawal. bet936 does not receive your full payment credentials directly from providers – only the reference data needed to match the transaction to your account.

3.4 From Identity Verification Services

In certain cases, bet936 may use a third-party identity verification service to confirm that the documents you provide during account verification are genuine. These services return a verification result to bet936; they do not store your documents on our behalf beyond what is required for the verification process itself.

4 How We Use Your Data

bet936 uses your personal data for the following purposes. We do not use your data for purposes beyond those listed here without first obtaining your consent or notifying you of the change via an updated Privacy Policy.

• Account management: Creating, maintaining and managing your bet936 account, including processing login requests and securing your account with appropriate authentication measures.
• Payment processing: Processing PKR deposits and withdrawals via your chosen payment method and matching transactions to your account accurately.
• Identity and age verification: Verifying that you are who you say you are and that you meet the 18+ age requirement before enabling full account functionality.
• Fraud and security monitoring: Detecting suspicious activity, preventing unauthorised access, identifying duplicate accounts and monitoring for betting patterns consistent with abuse or match-fixing involvement.
• Responsible gaming: Monitoring your betting and gaming activity to identify potential signs of problem gambling and enabling the responsible gaming tools available on your account, including deposit limits and self-exclusion.
• Customer support: Responding to your queries, resolving disputes and maintaining records of support interactions for quality and accountability purposes.
• Platform improvement: Analysing usage patterns to identify areas where the platform can be improved, optimised or made more relevant for Pakistani players.
• Marketing communications: Sending you information about promotions, bonuses and new features on bet936, where you have opted in to receive such communications. You may opt out at any time.
• Legal and regulatory compliance: Maintaining records as required and responding to lawful requests from authorities where applicable.

5 Legal Basis for Processing

bet936 processes your personal data on the following legal grounds depending on the purpose of processing.

• Contractual necessity: Processing that is required to fulfil our agreement with you – for example, managing your account, processing deposits and withdrawals, and settling bets.
• Legitimate interests: Processing carried out for purposes that are in the legitimate interests of bet936 or its players – for example, fraud prevention, security monitoring and platform analytics, provided these interests are not overridden by your own privacy rights.
• Legal obligation: Processing required to comply with applicable legal obligations, including record-keeping and responding to lawful authority requests.
• Consent: Processing carried out on the basis of your explicit opt-in consent – most commonly for marketing communications. You may withdraw consent at any time without affecting the processing already carried out.

6 Sharing Your Data

bet936 does not sell your personal data to any third party for their own marketing or commercial purposes. Your data may be shared with third parties only in the following limited circumstances.

6.1 Service Providers

bet936 works with a small number of trusted third-party service providers who assist in operating the platform. These include payment processing partners, identity verification providers, game software suppliers and technical infrastructure providers. All service providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared.

6.2 Legal and Regulatory Requests

bet936 may disclose personal data where required to do so by a lawful order, court direction or other legal process. We will not disclose data beyond what is strictly required by such a request and will, where legally permissible, inform you that such a request has been made.

6.3 Fraud Prevention and Anti-Money Laundering

Where bet936 identifies or suspects fraudulent activity, money laundering or other serious misconduct, we may share relevant data with appropriate authorities or industry fraud prevention bodies. This is done to protect the integrity of the platform and the interests of all legitimate players.

7 Payment Data and PKR Transactions

All financial transactions on bet936 are conducted in Pakistani Rupees (PKR). The payment methods supported – including JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and mobile wallets – each operate under their own privacy policies which govern how those providers handle data on their side of the transaction.

bet936 retains records of your deposit and withdrawal history for account management, dispute resolution and compliance purposes. Full payment credential details such as card numbers are not stored directly by bet936 – these are handled by the payment provider's own secure systems. bet936 stores only the reference data required to identify and match transactions to your account.

8 Data Retention

bet936 retains your personal data only for as long as it is needed for the purposes described in this policy. The general retention guidelines are as follows.

• Active account data: Retained for the full duration of your account's active status plus a period of up to five years after account closure, for compliance and dispute purposes.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years following the transaction date.
• Betting and gaming history: Retained for up to three years after the relevant activity, or longer where required for ongoing dispute resolution.
• Identity verification documents: Retained for the duration of your account and for a period after closure as required by applicable record-keeping obligations.
• Support communications: Retained for up to two years after the conversation is closed, unless the matter remains unresolved.
• Marketing consent records: Retained for as long as your consent is active. If you withdraw consent, your marketing preferences are updated immediately.

When data is no longer required, bet936 deletes or anonymises it in a secure manner so that it can no longer be linked back to you as an individual.

9 Data Security

bet936 implements technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include encryption of data in transit and at rest, access controls limiting who within bet936 can access personal data, regular security reviews, and monitoring systems designed to detect anomalous access patterns.

While bet936 takes data security seriously and applies industry-standard measures, no digital platform can guarantee absolute security. You can help protect your own account by keeping your login credentials confidential, using a strong and unique password, and contacting support immediately if you suspect any unauthorised activity on your account.

10 Cookies and Tracking Technologies

bet936 uses cookies and similar technologies to operate the platform correctly, remember your preferences, analyse usage patterns and support security monitoring. The types of cookies used on bet936 are described below.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings and layout choices to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are most visited and where users spend the most time. This data helps bet936 improve the overall experience.
• Security cookies: Used to detect and prevent fraudulent activity, bot access and other suspicious behaviour on the platform.

Most browsers allow you to manage cookie settings through your browser preferences. Disabling non-essential cookies may affect the quality of your experience on bet936 but will not prevent you from accessing the platform entirely. Essential cookies cannot be disabled as they are required for basic platform operation.

11 Your Data Rights

As a bet936 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the bet936 support team using the details in Section 14.

12 Minors and Under-18 Protection

bet936 is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under the age of 18. If an account is found to belong to a minor, it will be closed immediately and any data collected will be deleted as soon as reasonably possible, subject to any legal obligations to retain certain records.

Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gambling platforms. If you believe a minor has registered on bet936, please contact our support team immediately so the matter can be addressed without delay.

13 Updates to This Privacy Policy

bet936 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For material changes – those that significantly affect how your data is used or your rights as a player – bet936 will make reasonable efforts to notify registered players via their registered contact details. Continued use of the bet936 platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. We recommend checking this page periodically to stay up to date.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how bet936 handles your personal data, please contact our support team. We aim to respond to all data-related queries within a reasonable timeframe.

You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full framework governing your use of bet936.